Same day delivery available in dubai

Refund & Return Policy

At Mornfreak, we care about what reaches your breakfast table. Since our products are food and consumable items, we keep our refund process simple, fair, and hassle-free.

When Can You Request a Refund?

You may request a refund or replacement if:

  • Your order arrives damaged or tampered with
  • You receive the wrong product
  • An item is missing from your order
  • You receive a product that is expired or has a verified quality issue

How to Request a Refund

Please contact us within 48 hours of delivery with:

Order number + photos/videos of the product and packaging + a brief description of the issue.

Our team will review your request and confirm the next steps.

Refund or Replacement

Once your claim is approved, we may provide a replacement or full/partial refund, depending on the situation.

Approved refunds will be issued to your original payment method. Bank or payment-provider processing times may vary.

Non-Refundable Situations

We generally cannot accept returns or refunds for:

  • Change of mind
  • Personal taste or preference
  • Products that have been opened or consumed without a verified quality issue
  • Incorrect delivery details provided by the customer

Delivery Issues

If your order is marked delivered but you have not received it, please contact us as soon as possible so we can investigate with our delivery partner.

Our Promise

We make it right when something goes wrong.

Your trust is important to us, and every Mornfreak order deserves to arrive fresh, safe, and exactly as expected.